Headline risk
19%
Moderate RiskCustomer Success Manager
AI displacement pressure score based on US employment data, wages, and demand signals. Built from 3 related occupations weighted by relevance.
Why this score
74% of tasks overlap with current AI
61% human advantage from judgment & presence
78% demand buffer from the local labour market
These factors interact with each other — the final score is not a simple sum of these bars.
Share of tasks AI can handle today
Work that requires human presence or coordination
How strong local hiring demand is for this role
How complete the underlying data is
Workflow profile
How this role's daily work breaks down across different dimensions.
Workflow dimensions (0 = low, 1 = high)
US employment data
Employment overview
Share of job tasks AI can currently perform
Annual median wage
Projected employment change 2024–2034
Education and training typically needed
Key metrics
Job zone
3The occupation usually needs moderate preparation and experience.
Median wage
USD 66,140USD 53,190 to USD 82,340
Openings
144.5K-0.3% projected change
Median age
45.31.4M employed
What this job involves
Directly supervise and coordinate the activities of clerical and administrative support workers.
Entry requirements: Medium preparation
The occupation usually needs moderate preparation and experience.
Wage context
Median annual
USD 66,140
Mean annual
USD 71,560
10th percentile: USD 43,920
25th percentile: USD 53,190
75th percentile: USD 82,340
90th percentile: USD 102,980
Hourly median: USD 32
Employment: 1,495,580 workers
Demand outlook
Current employment
1558.4K
Projected employment
1554.4K
Openings: 144.5K
Projected change: -0.3%
Education: High school diploma or equivalent
Median wage: USD 66,140
Workforce profile
Based on a survey of workers currently in this occupation.
Protects from AI displacement
- Can telework 24.6% of workers
- License required 5.6% of workers
Typical background
- High school diploma 65.8% of workers
- Bachelor's degree 13.2% of workers
- Associate's degree 18.2% of workers
- On-the-job training 35.63% of workers
- Prior work experience 95.4% of workers
Other characteristics
- Specific vocational preparation <5% of workers
Day-to-day work
Directly supervise and coordinate the activities of clerical and administrative support workers.
Key tasks
- 1. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. · AI can do 0%
- 2. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. · AI can do 0%
- 3. Train or instruct employees in job duties or company policies or arrange for training to be provided. · AI can do 0%
- 4. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. · AI can do 69%
- 5. Resolve customer complaints or answer customers' questions regarding policies and procedures. · AI can do 98%
- 6. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. · AI can do 0%
Tools commonly used
Work environment
- Face-to-Face Discussions with Individuals and Within Teams 4.9/5
- Telephone Conversations 4.9/5
- Contact With Others 4.7/5
- E-Mail 4.5/5
- Work With or Contribute to a Work Group or Team 4.5/5
- Determine Tasks, Priorities and Goals 4.4/5
Who does this work
Median age: 45.3
1.4M employed · Under 25: 3% · 25–54: 69% · 55+: 28%
Data sources: O*NET 30.2 / OEWS 2024 / ORS 2025 / OOH 2025-08-28 / Projections 2024-34 / CPS 2025 / Anthropic task penetration
Component occupations
First-line supervisors of office and administrative support workers
43-1011 · 40% weight
Customer service manager
Support bundle: Medium preparation
Management analysts
13-1111 · 30% weight
Business consultant
Support bundle: Moderate preparation
Management analysts
13-1111 · 30% weight
Management consultant
Support bundle: Moderate preparation
How this score works
The score measures how much this role's tasks overlap with current AI capabilities, adjusted for human-only requirements and local job market demand. This is a structural pressure estimate, not a prediction of job losses. Learn how scores work →