Headline risk
67%
Very High RiskSwitchboard operators, including answering service
AI displacement pressure score for United States AI Work Index, combining global AI task overlap with local wages, employment trends, and demand signals.
Why This Score
Share of job tasks that overlap with current AI capabilities
Median annual wage
Projected employment change over 10 years
Typical preparation needed for this occupation
Occupation profile
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Task evidence
100% weighted task match · 25% effective coverage
Scores combine AI task overlap, human advantages, and local demand. How it works
United States Now
Median Wage
USD 38,370
Employment 2024
36.6K
Projected Change (2024–34)
-26.3%
Openings (2024–34)
2.8K
Wage distribution
Demand outlook
Projections published, but no prose outlook available.
Role Profile
Tasks
- 1. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. AI use: 0%
- 2. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. AI use: 100%
- 3. Relay or route written or verbal messages. AI use: 0%
- 4. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. AI use: 0%
- 5. Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts. AI use: 0%
- 6. Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules. AI use: 87%
Technologies
Requirements
Work context
Worker profile
Median age 44.7 · 63K employed
Under 25: 11% · 25–54: 57% · 55+: 30%
Related
No direct US role match is available yet for this occupation.
Source coverage
11/11 source families · O*NET 30.2 / OEWS 2024 / ORS 2025 / OOH 2025-08-28 / Projections 2024-34 / CPS 2025 / Anthropic task penetration
Data quality
Employment data available
Narrative & sources
Important context
This score measures structural AI displacement pressure, not actual job losses. Local wages and demand data are specific to United States AI Work Index; the underlying AI task overlap analysis is consistent across all countries.