AI displacement pressure
25%
Moderate RiskIT support technician (including IT user helpdesk technician)
IT support technician (including IT user helpdesk technician) has 75% AI task overlap but 55% human bottleneck protection — at the 72nd percentile across 562 occupations. High exposure meets organizational friction, creating offsetting forces.
Why This Score
75% of tasks overlap with current AI
55% human advantage from judgment & presence
47% demand buffer from the local labour market
AI usage 59pp above theoretical exposure
These factors interact with each other — the final score is not a simple sum of these bars.
How much AI overlaps with this job's tasks, offset by human advantages and local demand. Score stability: watch. How this works
Tasks AI can handle
With 75% AI task overlap (based on Felten AIOE, Anthropic Economic Index, Eloundou GPT exposure, and ILO occupational exposure), the IT support technician (including IT user helpdesk technician) tasks most exposed include: technical documentation, standard testing procedures, data logging, routine diagnostics, and equipment monitoring.
What AI can't do here
At 55% human bottleneck protection, the tasks that remain hardest to automate for IT support technician (including IT user helpdesk technician) include: hands-on troubleshooting, interpreting non-standard test results, calibrating instruments, and bridging communication between engineers and operators.
Skills to focus on
Sources: Felten AIOE (2021), Anthropic Economic Index (2026), Eloundou GPT Exposure (2023), ILO GenAI (2025), Pizzinelli et al. bottleneck model. Full methodology.
Role profile
How this role's work breaks down across key dimensions. This is a general profile, not an individual measurement.
Workflow dimensions (0 = low, 1 = high)
Singapore Now
Current labour market conditions and how they affect this role.
Cooling, but not collapsing. Vacancies and re-entry are softer, yet retrenchment remains low and hiring still exceeds resignations.
Vacancy
3.1%
↓ 3.1% YoY
Hiring
1.5%
vs 0.9% resign
Retrenchment
1.5
per 1,000 · low
Re-entry
67.7%
find work in 12mo· -5.3pp
Professionals, Managers, Executives & Technicians · 2025 Q4
Top Industries
Industry vacancy overlays use the latest published detailed cross-tab, which can lag the main labour monitor.
How this changes by career stage
Senior workers benefit from institutional knowledge and judgment that AI cannot replicate. Entry-level roles have higher task overlap with AI.
What You Can Do
IT support technician (including IT user helpdesk technician) has some offset potential, but it depends on transition pathways holding up in practice and on workers clearing the main switching frictions.
Published transition support
Related roles you could transition to
Similarity-basedCompare within Associate Professionals & Technicians
See how this compares to similar occupations
Compare with... →Classification
Higher risk than 72% of occupations
Raw scores
AIOE -0.031 · θ 0.682 · C-AIOE -0.025
Stability
watch · Optimistic 22% · Pessimistic 31%
Score range (best/worst case)
Exposure 61–90% · Net risk 18.96–31.75%
Scoring basis
Not published. No scoring-basis metadata is available for this occupation.
Wage range (SGD/mo)
25th 3,760 · Median 5,148 · 75th 7,447
Evidence & sources
Data matching
submajor_fallback · SSOC 35123
Real-world AI usage: +59% vs estimated
Data quality
66% · Matching 0.59 · Market data 0.70 · Freshness 0.84
Task-weighted shadow evidence is not active for this occupation yet.
AI overlap by data source
Weights: aioe 24% · anthropic 26% · eloundou 25% · ilo 26%
Conflicting data signals
Tools & offset factors
What could slow it down
- Current demand support is thin, so offsets may take longer to show up.
Worker profile & local context
- Vacancy rate is 3.1% and was essentially flat versus last quarter.
- Hiring read: recruitment is running above resignation (1.5% vs 0.9%).
- Retrenchment was low at 1.5 per 1,000 employees.
- 67.7% of retrenched workers re-entered employment within 12 months.
- Live job ads show 1 visible postings in the last 30 days, led by Go.
- Employer pressure is low, based on 2 recent Singapore-relevant company signals.
Worker profile
Gender mix
74% male / 26% femalePublished Singapore worker composition for the detailed occupation family 35 Information & Communications Technicians.
Employment structure
Employee-heavy87% employees, 13% employers or self-employed workers.
Work arrangement
Mostly full-time9% part-time and 91% full-time in 2025.
Age profile
Mid-career heavy17% aged 15 to 29, 52% aged 30 to 49, and 31% aged 50 or older.
Qualification mix
Diploma-heavyDegree 37%; Diploma / professional qualification 35%.
Gross wage by sex
Female median 10% higherPublished June 2024 gross wage medians: male $5,017, female $5,500.
Where this work is concentrated
Top planning areas
Jurong West, Woodlands, Tampines22% of workers in this occupation group live in these three planning areas.
Residential concentration
Moderately clustered35% live across the top five planning areas in the 2020 Census.
Commute pattern
Longer commutesEstimated average commute 38.7 minutes. 36% take 46 minutes or more.
Frequently asked questions
Will AI replace IT support technician (including IT user helpdesk technician)?
IT support technician (including IT user helpdesk technician) has 75% AI task overlap but 55% human bottleneck protection — at the 72nd percentile across 562 occupations. High exposure meets organizational friction, creating offsetting forces. Net displacement risk: 25% (Moderate). Median wage: SGD 5,148/month.
What is the AI risk score for IT support technician (including IT user helpdesk technician)?
IT support technician (including IT user helpdesk technician) has an AI displacement risk of 25%, rated Moderate. AI task overlap: 75%. Human advantage: 55%. Local demand buffer: 47%.
What career transitions are available for IT support technician (including IT user helpdesk technician)?
IT support technician (including IT user helpdesk technician) has modeled transition pathways to related occupations. The strongest adjacent pathway is IT security technician, based on skill and wage similarity (model-estimated). Transition scoring accounts for wage preservation, training ease, and destination quality.
How does IT support technician (including IT user helpdesk technician) salary compare in the live market?
IT support technician (including IT user helpdesk technician) earns a median gross wage of SGD 5,148/month in the live market (25th-75th percentile: SGD 3,760-7,447). This is 14% above median across all 562 scored occupations, and 24% above group median within Associate Professionals & Technicians occupations.